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The three emails that recover a failed Whop payment.

When a member's card declines, Whop emails them, retries the charge over a fixed five-day window, and cancels the membership if it still fails. Your only control is a toggle for whether they keep access while past due.

Five days is not much, and most creators find out it happened after the member is already gone. Below are the three emails ChurnGuard sends inside that window, in full. Take them. Paste them wherever you send mail from. You do not need to install anything for them to work.

Sent immediatelyEmail 1 of 3

Subject

Quick heads up about your {{company}} payment

Body

Hey {{name}}, Your latest payment for {{company}} didn't go through. Usually it's something simple, expired card, billing address mismatch, that kind of thing. You can update your payment method here: {{update_payment_url}} If you want to keep your membership active, just sort that out and the next charge will go through automatically. No action needed beyond that. If something else is going on or you have questions, reply here.

Sent on day 2Email 2 of 3

Subject

Your {{company}} payment is still pending

Body

Hey {{name}}, Just a quick follow-up. Your {{company}} payment from a couple days ago hasn't gone through yet. If you've already updated your card, you can ignore this. Sometimes there's a small delay before the system processes it. If you haven't yet, the update link is here: {{update_payment_url}} This is the kind of thing that's easy to forget about. Wanted to make sure it didn't slip through.

Sent on day 4Email 3 of 3

Subject

Last note about your {{company}} payment

Body

Hey {{name}}, Final heads up. Your {{company}} payment has been pending for a few days now, and it runs out tomorrow. If we can't get it sorted by then, your membership will be paused. If you want to keep going, update your card here: {{update_payment_url}} If money is tight and you need to pause for a bit, just reply and let me know. I'd rather give you a break than have you cancel entirely. If you're done with {{company}} and want to cancel cleanly, also fine. Just hit reply. Either way, thanks for being part of this.

The placeholders

{{name}} is the member, {{company}} is your community, and {{update_payment_url}} is the deep link to that member's specific failed charge. Swap the first two by hand. The third is the one worth automating, because a generic billing link asks the member to go find the problem themselves and most of them will not.

Why day 0, 2 and 4

Day 0 catches the expired card, which is most of them and usually fixed in under a minute. Day 2 catches the member who meant to deal with it and forgot. Day 4 is the last one that can still land before Whop closes the window, and it deliberately offers a pause instead of only asking for money, because a paused member comes back and a cancelled one does not.

There is no day 5 email. The window closes at the end of day 5, so an email sent that morning can arrive after the membership is already gone. Sending it a day early costs nothing and being one day late costs the member.

If you would rather not do it by hand

ChurnGuard watches Whop's payment webhooks and sends these three from your own connected Gmail or SMTP, with the deep link filled in, and stops the sequence the moment the payment goes through. It also tells you at the end of the week which failures recovered and which did not.

Install on Whop