ChurnGuard

Legal

Terms of service.

Last updated May 2026

1. Acceptance of terms

By accessing or using ChurnGuard ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Description of service

ChurnGuard is a retention analytics platform for Whop creators. The Service provides:

  • Member health scoring and churn prediction
  • Real-time alerts for at-risk members
  • Automated outreach tools (email and Discord)
  • Retention analytics and reporting

3. Account registration

To use the Service, you must:

  • Connect a valid Whop account
  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Be at least 18 years of age

You are responsible for all activities that occur under your account.

4. Subscription and billing

4.1 Free trial

New accounts receive a 14-day free trial with full access. No credit card is required to start.

4.2 Paid subscriptions

After the trial, you must subscribe to a paid plan to continue using the Service. Plans are available on a monthly or annual billing cycle and renew automatically until canceled. Payments are processed by Whop through its native checkout; ChurnGuard does not collect or store your card details. You can change or cancel your plan at any time from your Whop account.

4.3 Refunds

Refunds are handled case-by-case within 30 days of your initial payment. Email support@slpwlk.io from the address on file to request one. After 30 days, payments are non-refundable but you can cancel at any time from your Whop account to stop future charges.

5. Acceptable use

You agree NOT to:

  • Use the Service for any illegal purpose
  • Send spam or unsolicited messages through our platform
  • Attempt to access accounts or data belonging to others
  • Interfere with or disrupt the Service
  • Reverse engineer or attempt to extract source code
  • Resell or redistribute the Service without authorization
  • Violate any applicable laws or regulations

6. Data and privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in the Privacy Policy.

7. Intellectual property

The Service and its original content, features, and functionality are owned by ChurnGuard and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of any content you create or upload through the Service, including custom message templates.

8. Third-party integrations

The Service integrates with third-party platforms including Whop (authentication, member data, and payment processing), Discord, and Resend. Your use of these integrations is subject to their respective terms of service. We are not responsible for the actions or policies of third-party services.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHURNGUARD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not guarantee that churn predictions will be accurate or that the Service will prevent member cancellations.

11. Indemnification

You agree to indemnify and hold harmless ChurnGuard, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account at any time, with or without cause, with or without notice. Upon termination:

  • Your right to use the Service will immediately cease
  • You may request export of your data within 30 days
  • Your data will be deleted according to our retention policy

13. Changes to terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

14. Governing law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

15. Dispute resolution

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive any right to participate in a class action lawsuit.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact information

For questions about these Terms, email support@slpwlk.io.